Holiday FAQ's

With our customers in mind- we have answered a few of the most common Holiday seasons questions:

 

WHAT IS YOUR RETURN/EXCHANGE POLICY DURING THE HOLIDAYS?

   Orders placed between Black Friday (November 27, 2020) and Christmas Eve (December 24, 2020) will have 60 DAYS to make returns on eligible items. Please remember, items marked 50% off or greater are FINAL SALE- no exceptions. Gifts with purchase and promotions must be in the package when making a return. If the customer wishes to keep the gift/promotional item(s), the customer will be charged the retail value of the gift/promotional item(s). 

  Note- exchanges made during this busy season may take longer than expected due to high order volume.

 

I HAVE A QUESTION OR NEED HELP WITH MY ORDER, HOW DO I GET IN TOUCH WITH YOU?

  During this busy time of year, we recommend emailing: info@southernpointco.com for the fastest response.  

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

   We ask that you allow the full 2-3 business days for processing, then 5-7 business days for delivery. We will do our best to keep shipping times updates to the best of our ability on our site!

   SHIPPING UPDATES 

 

WILL YOU BE OFFERING ANY SPECIAL PROMOTIONS? 

  Make sure you are subscribed to our mailing list to keep up to date on any promos!

 

HOW MUCH IS SHIPPING?

  All orders over $95 will receive FREE STANDARD SHIPPING! Standard shipping is $9.50. Other shipping rates are calculated based on delivery zip code at checkout. These rates are dictated by the carrier. 

 

WHEN DO I HAVE TO ORDER BY TO RECEIVE MY ORDER BY CHRISTMAS?

  We have put together an entire page of HOLIDAY SHIPPING INFORMATION

 

WHAT ARE YOUR HOLIDAY HOURS? all hours listed are in CENTRAL time

  The SPC Office is open Monday- Friday from 9am-5pm

  The office will operate under special Holiday hours for the following:

      Wednesday, November 25, 2020: 9am-1pm

      THANKSGIVING: Thursday, November 26, 2020: CLOSED

      BLACK FRIDAY: Friday, November 27, 2020: CLOSED

The SPC Office will be closed Wednesday, December 23, 2020 at 2pm - 9am Monday, January 4, 2021.